Shipping policy

Shipping Policy

At Samroz Herbal, we are committed to delivering your natural wellness products in a timely and secure manner. Below are the details of our shipping procedures.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Estimates

  • Domestic Shipping: We offer standard shipping across the country. Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: We offer Free Shipping on all orders over [Insert Amount, e.g., RS 3,000 or $50].

  • Delivery Estimates: Standard delivery usually takes 3–7 business days depending on your location.

3. Local Delivery / Pickup (Optional)

If you offer local services, include this; otherwise, delete this section. Free local delivery is available for orders over [Amount] within [Areas]. For orders under [Amount], we charge [Fee] for local delivery.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [Insert Email Address] with your name and order number, and we will look into it for you.

 

5. Shipping to P.O. Boxes

Some carriers have limitations regarding shipping to P.O. Boxes. If one of your carriers falls into this group, please ensure your physical address is provided at checkout to avoid delays.

6. Refunds, Returns, and Exchanges

We accept returns up to [Insert Number, e.g., 14] days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

 

In the event that your order arrives damaged in any way, please email us as soon as possible at [Insert Email Address] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at: Email: samrozherbal@gmail.com